Holden Electrical is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services, visit our website, or otherwise interact with us.
1. Information we collect
We collect and process personal data to provide our electrical services and manage our business operations. The types of personal information we may collect include:
Your name, address, email address, and phone number.
Billing and Transaction Information: Details about payments to and from you, including bank account or payment card information, for invoices and services.
Service Information: Details about the services you have requested, a history of work performed at your property, and related communications.
Technical Data: If you use our website, we may collect your IP address, browser type, and usage data.
Marketing Information: Your preferences for receiving marketing communications from us.
2. How we collect your information
We collect personal information in several ways:
Directly from you: When you contact us to request a quote, book a service, or otherwise communicate with us by phone, email, or through our website.
Through our website: When you fill out contact forms or interact with our online services.
During service provision: Our electricians may collect information at your premises to complete the work and for invoicing purposes.
From third parties: We may receive information from third-party services or partners, such as booking platforms.
3. How we use your information
We use your personal data only for specific, legitimate, and necessary purposes. These purposes include:
To provide services: To schedule and perform electrical work, manage appointments, and respond to your inquiries.
For billing and administration: To process payments, issue invoices, and maintain business records.
To communicate with you: To provide updates on your service request, respond to customer service inquiries, and send important service-related information.
For marketing (with your consent): To send you promotional information about our services or offers, if you have explicitly opted in.
To improve our services: For internal record-keeping, business development, and to analyse trends to improve our offerings.
For legal compliance: To comply with our legal obligations, including tax and accounting requirements.
4. Legal basis for processing (if applicable)
If you are located in a region governed by GDPR (e.g., the UK or EU), we rely on the following legal bases for processing your personal data:
Performance of a contract: The processing is necessary to provide the services you have requested.
Legitimate interests: We have a legitimate business interest in processing your data, such as for marketing or improving our services, as long as your interests and fundamental rights do not override those interests.
Consent: We may rely on your consent to process your personal data for specific purposes, such as marketing.
Legal obligation: The processing is necessary to comply with the law.
5. Who we share your information with
We do not sell, rent, or trade your personal information with other companies for marketing purposes. We may, however, share your information with:
Service providers: Third-party companies that help us run our business, such as payment processors, accounting software providers, and IT support.
Law enforcement or legal authorities: If we are legally required to disclose your information, such as in response to a court order or other legal process.
6. Data security and retention
We have implemented appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. Your information is stored securely and access is restricted to authorized personnel.
We will only retain your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.
7. Your rights
Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include:
The right to be informed: Knowing why and how your data is being collected and used.
The right of access: Requesting a copy of the personal information we hold about you.
The right to rectification: Asking us to correct any inaccurate or incomplete information.
The right to erasure: Requesting that we delete your personal data from our records.
The right to restrict processing: Limiting how we use your data in certain circumstances.
The right to object to processing: Objecting to the use of your data for direct marketing purposes.
The right to data portability: Receiving a copy of your data in a machine-readable format.
8. Changes to this policy
We may update this Privacy Policy from time to time. The most current version will always be posted on our website. We will notify you of any significant changes where required by law.
9. Contact us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
Holden Electrical
5 Bryson Close
Westoning
Bedfordshire
MK45 5FA
Last updated: 23/10/23